Intelligent Adaptability: Business Process Management, Adaptive Case Management

BPM is essential to a company’s survival in today’s hyper-speed business environment. A key benefit of the Intelligent Adaptability approach to supporting knowledge work and knowledge workers is that it allows users the ability to leverage a very robust set of process- and decision-automation while using a user-centric interface (through the BPMS tier). The authors explore how Intelligent Automation can be realized to deliver on the promise of Intelligent Adaptability, expanding the capabilities of ACM beyond what had previously been thought to be the limitations of automation. Machine intelligence and automation are fast encroaching on business activities that many still consider the domain of human intelligence as new technologies are applied to non-routine cognitive tasks. The key technologies-rules, analytics, machine learning and event processing, underpinned by big data-are being integrated with ACM and BPM systems to replace workers in some tasks, and augment human capabilities in others -Sandy Kemsley, Foreword.