Telephone Triage: Theory, Practice and Protocol Development

A practical and comprehensive instruction manual, this unique book with accompanying audio files enables you to practice telephone triage with greater confidence, refinement and sophistication. This book defines the telephone triage field, techniques, and guidelines and includes suggestions for interviewing and documentation, applications for high-risk populations, medical and psychological crisis interventions and risk management for safe practice. The 60 minute CD, containing 10 case studies based on real-world scenarios for analysis and critique, is now only accessible as digital mp3 audio downloads. PLEASE NOTE: This is a 2013 reprinting of the 1993 text, not a revised edition. Please forward your mailing address to Sheila Wheeler at [email protected] in order to receive the link to access the mp3 audio files.