Another 25 tips on How to Improve Your Customer Service by Customer Service Expert, Rosanne D'Ausilio, PhD. There are several ways to get the most out of this book: 1. Refer to the Index and choose the topics that interest you, or are plaguing you 2. Read the tips from 22 through 46 (from beginning to end of the book) 3. Open the book at random and read wherever your eyes take you - probably wherever your eyes land is something you need or want to pay attention to