Secrets of Successful Complaint Handling: The Best Complaint Handling Strategies and How to Make Them Work

Secrets of Successful Complaint Handling is a practical guide to gearing your organisation up to be briliant at hearing and dealing with your customers’ views. If your organisation is trying to build stronger customer relationships, you will find a host of ideas and tips to help you. Inside, you’ll hear about how to apply the five golden rules of service recovery: 1. Don’t Screw Up 2. FIx It Before They See It 3. Be There And Fix It Fast 4. Listen, Listen, Listen and 5. Give and Learn