Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Legislative initiatives, in response to public demands for more accountability, require public agencies at all levels of government to measure organisational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the US and abroad? This collection of original articles aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.