Hospitality Operations: A Systems Approach
Peter Jones (University of Surrey),David Kirk (Queen Margaret University College),David Kirk (Leeds Metropolitan University),Stephen Ball (Sheffield Hallam University),Andrew Lockwood (University of Surrey)
Hospitality Operations: A Systems Approach
Peter Jones (University of Surrey),David Kirk (Queen Margaret University College),David Kirk (Leeds Metropolitan University),Stephen Ball (Sheffield Hallam University),Andrew Lockwood (University of Surrey)
Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.
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