The PerformanceStat Potential: A Leadership Strategy for Producing Results

Harvard management guru Robert Behn examines how government leaders use PerformanceStat-a focused effort to exploit the power of purpose and motivation, responsibility and discretion, data and meetings, analysis and learning, and feedback and follow-up-to improve their organization’s performance. It started with the NYPD’s CompStat, gained further currency with Baltimore’s CitiStat, and continues to build steam. Behn tells the PerformanceStat story and reveals it potential-and its limitations.