100 Methods for Total Quality Management

The 100 methods presented in this introductory guide all relate to the implementation in organizations of the philosophy and practices of Total Quality Management . Ranging from an introduction to the technique of brainstorming to a description of the activities of quality circles , the spread of methods presented is deliberately wide and inclusive, to reflect the range of processes involved in full TQM: idea generation; data collection; data analysis; data display; decision-making; and team work. Each method is explained and illustrated in terms of its purpose, when and how it should be used, and its benefits. To provide a context to the discussion of the individual methods, the first section outlines the key concepts and processes involved in implementing a Total Quality Management approach.