This work discusses the important aspects of document computing and recommends technologies and techniques for document management, with an emphasis on the processes that are appropriate when computers are used to create, access, and publish documents. It includes descriptions of the nature of documents, their components and structure, and how they can be represented; examines how documents are used and controlled; explores the issues and factors affecting design and implementation of a document management strategy; and gives a detailed case study. The analysis and recommendations are grounded in the findings of recent research. The text brings together concepts, research, and practice from diverse areas including document computing, information retrieval, librarianship, records management, and business process re-engineering. It should be of value to anyone working in these areas, whether as a researcher, a developer, or a user. It can also be used for graduate classes in document computing and related fields, by developers and integrators of document management systems and document management applications, and by anyone wishing to understand the processes of document management.