Cornerstones: A Measure of Trust in Work Relations Hips - A Download from Pfeiffer’s Classic Activiti Es for Managing Conflict

Trust between co-workers has been demonstrated to be a key component of effective management, organizational commitment, and job satisfactions. This trust survey can be use to assess the level of trust between individuals in organizational life and in work relationships. It measures three dimensions of trust: competence (the person’s perceived ability to do the work), credibility (the person’s valuing of the respondent’s needs and concerns), and care (the other person’s valuing of the respondents needs and concerns). Respondents answer fifteen questions regarding their level of trust for an identified colleague. Composite scores are obtained on the three dimensions. Instructions are included for using this instrument as a basis for personal feedback and action planning. Contributed by Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes.

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