The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization

Newly revised and expanded, this work offers a basic and comprehensive primer for anyone who wants to use mediation to resolve disputes. It explains the inner workings of the mediation process and offers guidelines for selecting and evaluating a mediator. It also spells out the differences between the various types of mediators such as lawyers and family practice mediators and gives concrete examples for applying mediation in a wide-variety of conflict situations.