6 1/8 X 9 1/5 in Contents Preface Chapter 1: Basic conc epts Introduction Principles or presc ription Quality The interested parties The characteristics of quality Achieving sustaining a nd improving quality Managing processes Develo ping an effective system Summary Basic concept s - Food for thought
Chapter 2:Percep tions of ISO 9000 and its derivatives Introduction
How we think about ISO 9000 How we think abou t quality management systems How we think about certificati on How ISO 9000 made us think about quality Ho w we think about reviews, inspections and audits Is ISO/TS 16949:2002 any different? Summary Perceptions of ISO 9000 Food for thought
Chapter 3:Role, origins and application of ISO/TS 16949 Th e role of ISO/TS 16949 Origins Application of that will be reflected in continuously improved product quality and not merely systems requirements. David Hoyle’s book captures and explains the philosophy behind the Standard in a comprehensive and understandable manner as well as giving insights into the processes required to satisfy the technical requirements.‘ Business Excellence Manager, Quality Improvement DESCRIPTION ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality management systems. It will suit quality system managers and quality professionals across the automotive industry, managers and executive level readers, consultants, auditors, trainers and students of management and quality.
