Personal Effectiveness

This is a guide to personal effectiveness, covering how to be an effective manager, tackle problem-solving, make decisions, set and prioritize objectives, cope with stress and work effectively with others. Issues such as power and influence, handling conflict and behaving ethically are also addressed. Real examples and case studies are used throughout to illustrate points in a practical context. The majority of the text is either new or radically restructured to support the new MCI Personal Competency Model.