Managing a Veterinary Practice

6 1/8 X 9 1/5 in 1. Leading change

1. Creating a successful business

2. Man aging the economy in your vet clinic

3. What leaders really do

4. What does a practice manager do?

5. Effective communicati on: the vital link

6. Understanding your staff ? what makes peopl e tick

7. Developing your practice team

8. Marketing your practice

9. Professional retailing in practice

10. Unders tanding your clients

11. Achieving excellence in client service 13. Compliance: the art of making effective recommendations

12. Role of wellness healthcare in veterinary practice

13. The f uture of veterinary business

Appendix 1 Telephon e skills

Appendix 2 Planning and managing effect ive team meetings

Appendix 3 External lecturing< br> Appendix 4 Process mapping and quality control Appendix 5 Setting fees in practice

Appendix 6 Practice promotional literature

App endix 7 Conducting market surveys

Index