Interpersonal Communication at Work: How to communicate with customers, bosses, colleagues and subordinates

Do you have problems communicating with others? It might be that your personality gets in the way or you simply do not feel comfortable communicating with others. You may prefer to communicate in writing - sending emails, texts or letters or you may prefer to talk rather than write. However, we all need to communicate and try to understand where others are coming from in order to interact harmoniously with others.The eleven chapters in this book will assist you to deal with clients, superiors, co-workers and subordinates.