The X-factor: Getting Extraordinary Results from Ordinary People

Ross Reck is a consultant who spent the last 15 years developing a four–step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the X–factor —- the secret of getting ordinary people X–cited about going the X–tra mile to help their managers achieve X–traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the X–factor to achieve extraordinary results from ordinary people.