Virtually all organizations gauge spending in terms of return on investment, and information technology (IT) tops the investment list as both the largest and most frustrating for senior executives. This essential book is a practical guide for the seasoned IT executive, providing real-world examples of CIOs who have succeeded in mastering the blend of business and technology responsibilities. CIOs, CFOs, and IT business managers will benefit from the new edition’s material on outsourcing, managing the environmental impact of technology, Cloud and SOA platforms, and managing technology in the public sector.