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US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text adresses the rapidly growing need for assistance to organizations in their self-application of the measures. This book should be of interest to executives and senior managers in organisations in all sectors, quality professionals, MBA students and management consultants.
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US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text adresses the rapidly growing need for assistance to organizations in their self-application of the measures. This book should be of interest to executives and senior managers in organisations in all sectors, quality professionals, MBA students and management consultants.