This is perhaps the greatest tool ever developed to help leaders and employer of all-levels develop the much-needed communication, conflict management, and coaching skills that inspires people, lower employee turnover, and builds trust. This is your complete step-by-step guide to effective communication, conflict management, and coaching as an organizational leader and supervisor. Use this workbook to read about what it takes to help people understand what is needed more effectively, to understand how to support employees better, and to be an effective coach for employees. This book shares everything you need to know about helping employees reach their peak potential and is based upon the latest research and models. Read the short lessons, reflect, then build your skills by doing the short writing assignments at your own convenience.

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