Information Technology in the Service Society: A Twenty-First Century Lever
Committee to Study the Impact of Information Technology on the Performance of Service Activities,National Research Council
Information Technology in the Service Society: A Twenty-First Century Lever
Committee to Study the Impact of Information Technology on the Performance of Service Activities,National Research Council
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.
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