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Information Technology in the Service Society: A Twenty-First Century Lever
Paperback

Information Technology in the Service Society: A Twenty-First Century Lever

$181.99
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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

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MORE INFO
Format
Paperback
Publisher
National Academies Press
Country
United States
Date
15 January 1994
Pages
288
ISBN
9780309048767

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Read More
Format
Paperback
Publisher
National Academies Press
Country
United States
Date
15 January 1994
Pages
288
ISBN
9780309048767