The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value

How some firms are rewriting the rules of commerce by pursuing ends –actual outcomes–rather than selling means –their products and services.

Would you rather pay for health care or for better health? For school or education? For groceries or nutrition? A car or transportation? A theater performance or entertainment? In The Ends Game, Marco Bertini and Oded Koenigsberg describe how some firms are rewriting the rules of commerce- instead of selling the means (products and services), they adopt innovative revenue models to pursue the ends (actual outcomes). They show that paying by the pill, semester, food item, vehicle, or show does not necessarily reflect the value that customers actually derive from their purchases. Revenue models anchored on the ownership of products, they argue, are patently inferior.