Conflict Resolution for the Helping Professions: Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice

Conflict Resolution for the Helping Professions provides practitioners with the theory, strategies, and skills they need in order to respond effectively to conflict with clients, coworkers, supervisors, or others. This hands-on textbook provides practical information, case illustrations, and experiential exercises to demonstrate how conflict resolution may be applied in criminal justice, mental health, health, education, family disputes, cross-cultural conflict, and other contexts of practice.KEY FEATURESCase illustrations that connect theory to practice in fields such as criminal justice, family disputes, health, mental health, education, and public policy.Role-play exercises that provide opportunities to link self-awareness.Step-by-step guides to implementing various approaches to negotiation, mediation, and advocacy.New and emerging forms of conflict resolution, including online dispute resolution, conflict coaching, and parenting coordination.Preparation tools that allow practitioners to assess conflict situations and determine the best strategies and approaches for managing conflict.Strategies for enhancing mindfulness, enabling practitioners to respond to conflict in a deliberate, kind, nonjudgmental, peaceful, assertive, and effective manner.