For courses in Technical Writing, Technical Communication, Professional Writing, Business Communication and Business Writing. Workplace Communication: A Concise Guide to Process and Product emphasizes the writing process and gives readers a sound introduction to workplace communication. Unique in approach, the text is shorter than most, devoting coverage to all major topics of professional communication in an accessible and flexible style. Each chapter opens with real-life scenarios, offers before and after writing samples, includes writer’s reflections and ends with application and learning exercises. Checklists for each communication channel and a grammar handbook round out the many learning features of this text. An early chapter on electronic communication prepares students for today’s business environment and goes beyond e-mail and Web sites to include in-depth coverage of Web logs (blogs), Instant Messaging, and on-line help.