Cost-Justifying Usability: An Update for the Internet Age

7 ½ X 9 ¼ in veness, cost cutting, and performance enhancement, obtaining approval fo r product development support has become impossible even when the comple xity of many products require better product development and usability. We now have the advantage that most organizations understand the basic b enefits that usability engineering brings to software and web applicatio n. However, there are still large barriers in usability engineering in i nternal/intranet development, as well as design projects of all kinds. T his book’s focus is on providing information on how to analyze and proje ct the return on investment of improving usability of all types of produ cts, how to quantify the costs and projected benefits.