Whether it’s dealing with the employee who can’t quite seem to make it to work on time or negotiating a serious conflict between staff members, personnel problems are an unfortunate fact of a manager’s day-to-day existence. Yet many managers don’t have the knowledge or the available training to deal effectively with the variety of problems that occur in the workplace. As a consultant for companies that include BellSouth, Georgia-Pacific, Barclay’s Bank, GTE, Equifax and the US Government, Casey Fitts Hawley frequently gives workshops and professional courses on Developing Your Best and Worst Employee. Her positive approach to personal problems teaches managers how to coach their staff members throughout a goal-oriented process instead of punishing them with negative disciplinary tactics. She teaches how to identify the early warning signs of problems and how to move swiftly to correct them instead of avoiding them or waiting until the employee’s next performance review. In 201 Techniques for Turning Any Employee into a Star Team Player, Hawley provides 201 strategies in a browseable format that managers can use to handle a wide range from problems - from excessive smoke breaks and constant complaining to sloppy work and lack of initiative. In addition to receiving different approaches for handling these various problems, managers will learn Identify potential problem behavior before it becomes serious; Develop the crucial skill of constructive feedback; Deal with defensive reactions to any feedback; Differentiate between problems that need to be managed and ones do not; Working with the employee to learn the causes for the problem and allowing the employee to open up about the issue; Facilitating discussions in a group conflict situation; Creating a plan that clearly sets goals for performance improvement, and following up on the progress of the plan with regular meetings; With a copy of 201 Techniques for Turning Any Employee into a Star Team Player on their desk, every manager - whether they are over one employee or hundreds - will have the only tool they need to turn any problem employee to one of their long-term top performers!