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Add to list Added to list On the Front Line: Organization of Work in the Information Economy
Stephen J. Frenkel,etc.,Marek Korczynski (Lecturer in Employment Relations, Loughborough University),Karen Shire (Associate Professor of Sociology, International Christian University, Tokyo, Japan),May Tam (Research Fellow, Department of Sociology, University of Hong Kong, China)
The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over…
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