Search results for ‘James L. Heskett,W. Earl Sasser, Jr.,Joe Wheeler’

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      Cover image for The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
      Hardback
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      The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

      James L. Heskett,W. Earl Sasser, Jr.,Joe Wheeler

      Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee…

      $79.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
      Paperback
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      The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

      James L. Heskett,W. Earl Sasser, Jr.,Leonard A. Schlesinger

      Synopsis coming soon…….

      $62.99

      Available to order, ships in approx 2 weeksAvailable to order

      Hardback
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      The Service Profit Chain

      W. Earl Sasser, Jr.,Leonard A. Schlesinger,James L. Heskett

      Synopsis coming soon…….

      $73.99

      Available to order, ships in approx 4 weeksAvailable to order