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      Cover image for Winning with the Customer from Hell: A Survival Guide
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      Winning with the Customer from Hell: A Survival Guide

      Shaun Belding

      They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the…

      $42.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Winning with the Boss from Hell: A Survival Guide
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      Winning with the Boss from Hell: A Survival Guide

      Shaun Belding

      Once minor details like eating, sleeping, commuting, and bathing are factored in, most people spend over half their adult lives at work. Now imagine spending that half of your life…

      $42.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Winning with the Employee from Hell: A Guide to Performance and Motivation
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      Winning with the Employee from Hell: A Guide to Performance and Motivation

      Shaun Belding

      They make you question why you ever decided to become a manager. They’re popping up daily in conversations with your spouse, friends, and colleagues. And they’re appearing nightly in your…

      $42.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
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      Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone

      Shaun Belding

      Just reach out and touch someone, the telephone ads said. But what if you want to reach out and strangle them?

      $42.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Win at Work: Navigate the Nasties, Get Things Done and Get Ahead
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      Win at Work: Navigate the Nasties, Get Things Done and Get Ahead

      Shaun Belding,Shaun Belding

      Win at Work offers invaluable advice on how to get on, get ahead and succeed at work, with tips on dealing with difficult people, working in a team and making…

      $47.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty
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      The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

      Shaun Belding

      The Journey to WOW is a unique and insightful guide to creating fierce customer loyalty, and transforming an organization’s culture into one obsessed with customer experience.

      $40.99

      Available to order, ships in approx 2 weeksAvailable to order