Search results for ‘Peter Hernon,Joseph R. Matthews’

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    Cover image for Listening to the Customer
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    Listening to the Customer

    Peter Hernon,Joseph R. Matthews

    A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their…

    $237.99

    Available to order, ships in approx 2 weeksAvailable to order

    Cover image for Getting Started with Evaluation
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    Getting Started with Evaluation

    Peter Hernon,Robert E. Dugan,Joseph R. Matthews

    Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision…

    $190.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for Managing with Data: Using ACRLMetrics and PLAmetrics
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    Managing with Data: Using ACRLMetrics and PLAmetrics

    Peter Hernon,Robert E. Dugan,Joseph R. Matthews

    For library managers and administrators, the key to the data’s usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A…

    $248.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for The Personal Librarian: Enhancing the Student Experience
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    The Personal Librarian: Enhancing the Student Experience

    Peter Hernon,Robert E Dugan,Joseph R Matthews

    Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data’s usefulness…

    $248.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for Goethe Yearbook 31
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    Goethe Yearbook 31

    Features a special forum on imperialism and race as well as articles and book reviews concerning Goethe and other writers of his age.

    $338.99

    Available to order, ships in approx 4 weeksAvailable to order