Search results for ‘Leslie P. Willcocks,Mary Lacity’

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      Cover image for Service Automation: Robots and the Future of Work
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      Service Automation: Robots and the Future of Work

      Leslie P. Willcocks,Mary Lacity

      This book captures a year’s worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives…

      $79.99

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      Cover image for Robotic Process Automation and Risk Mitigation: The Definitive Guide
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      Robotic Process Automation and Risk Mitigation: The Definitive Guide

      Mary C. Lacity,Leslie P. Willcocks

      This pioneering guide offers the first comprehensive analysis to Robotic Process Automation (RPA) risks as actually experienced and dealt with by organizations and is a follow-up to Service Automation: Robots…

      $63.99

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      Cover image for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services
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      Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services

      A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the…

      $276.99

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      Cover image for The Practice of Outsourcing: From Information Systems to BPO and Offshoring
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      The Practice of Outsourcing: From Information Systems to BPO and Offshoring

      Mary C. Lacity,Leslie P. Willcocks

      A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing…

      $276.99

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      Cover image for The New IT Outsourcing Landscape: From Innovation to Cloud Services
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      The New IT Outsourcing Landscape: From Innovation to Cloud Services

      Written by the world’s leading academics in the outsourcing field, this books gives the most recent overview of developments in research and practice. It focuses on new practices in innovation…

      $276.99

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      Cover image for The Practice of Outsourcing: From Information Systems to BPO and Offshoring
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      The Practice of Outsourcing: From Information Systems to BPO and Offshoring

      Mary C. Lacity,Leslie P. Willcocks

      A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing…

      $276.99

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      Cover image for Strategic Sourcing of Information Systems: Perspectives and Practices
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      Strategic Sourcing of Information Systems: Perspectives and Practices

      For organizations facing the decision whether to outsource or insource their Information Systems Technology support, this book is the one–stop problem–solver. It separates the myth from the reality of outsourcing…

      $263.99

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      Cover image for Robotic Process and Cognitive Automation: The Next Phase
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      Robotic Process and Cognitive Automation: The Next Phase

      Mary Lacity,Leslie Willcocks

      Examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. Using case studies, this newest, detailed research finds that RPA adoptions are accelerating, maturing, &amp…

      $119.99

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      Cover image for South Africa's BPO Service Advantage: Becoming Strategic in the Global Marketplace
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      South Africa’s BPO Service Advantage: Becoming Strategic in the Global Marketplace

      Leslie P. Willcocks,Mary C. Lacity,A. Craig

      Since 2007, South Africa has been one of the world’s upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors’ most recent research into high performance…

      $276.99

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      Cover image for Outsourcing Information Systems
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      Outsourcing Information Systems

      The relevance of these three volumes lies in the steady expansion of the global IT and business process outsourcing markets. These have consistently grown during the 18 years they have…

      $2943.99

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      Cover image for Becoming Strategic with Robotic Process Automation
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      Becoming Strategic with Robotic Process Automation

      Leslie P. Willcocks,John Hindle,Mary C. Lacity

      Robotic Process Automation will continue its exponential growth over the next five years. This book brings a new focus on RPA’s strategic potential: the innovations made possible and how to…

      $109.99

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      Cover image for Outsourcing- All You Need To Know
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      Outsourcing- All You Need To Know

      Mary Lacity,Leslie P Willcocks,Sara Kathleen Cullen

      This book is the definitive guide to leveraging the external services market for business advantage. Based on 30 years of research into over 2100 organizations and advisory engagements throughout Europe…

      $161.99

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      Cover image for Outsourcing and Offshoring Business Services
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      Outsourcing and Offshoring Business Services

      Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon.

      $400.99

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      Cover image for Enacting Research Methods in Information Systems: Volume 1
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      Enacting Research Methods in Information Systems: Volume 1

      This edited three volume edition brings together significant papers previously published in the Journal of information Technology (JIT) over its 30 year publication history. The three volumes of Enacting Research…

      $260.99

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      Cover image for Enacting Research Methods in Information Systems: Volume 2
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      Enacting Research Methods in Information Systems: Volume 2

      In addition to quantitative methods from the positivist tradition, JIT also values methodological articles from critical research perspectives, interpretive traditions, historical perspectives, grounded theory, and action research and design science…

      $260.99

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      Cover image for Enacting Research Methods in Information Systems: Volume 3
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      Enacting Research Methods in Information Systems: Volume 3

      In addition to quantitative methods from the positivist tradition, JIT also values methodological articles from critical research perspectives, interpretive traditions, historical perspectives, grounded theory, and action research and design science…

      $260.99

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      Cover image for Outsourcing and Offshoring Business Services
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      Outsourcing and Offshoring Business Services

      Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon.

      $400.99

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      Cover image for China's Emerging Outsourcing Capabilities: The Services Challenge
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      China’s Emerging Outsourcing Capabilities: The Services Challenge

      Leslie P. Willcocks,Mary C. Lacity

      While China is known for its huge manufacturing base, in recent years the government has given high priority to science and technology services. This book provides an in-depth, contemporary view…

      $276.99

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      Cover image for Enacting Research Methods in Information Systems: Volume 1
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      Enacting Research Methods in Information Systems: Volume 1

      This edited three volume edition brings together significant papers previously published in the Journal of information Technology (JIT) over its 30 year publication history. The three volumes of Enacting Research…

      $260.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Enacting Research Methods in Information Systems: Volume 2
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      Enacting Research Methods in Information Systems: Volume 2

      In addition to quantitative methods from the positivist tradition, JIT also values methodological articles from critical research perspectives, interpretive traditions, historical perspectives, grounded theory, and action research and design science…

      $260.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Enacting Research Methods in Information Systems: Volume 3
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      Enacting Research Methods in Information Systems: Volume 3

      In addition to quantitative methods from the positivist tradition, JIT also values methodological articles from critical research perspectives, interpretive traditions, historical perspectives, grounded theory, and action research and design science…

      $260.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Formulating Research Methods for Information Systems: Volume 1
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      Formulating Research Methods for Information Systems: Volume 1

      This edited two-volume collection presents the most interesting and compelling articles pertaining to the formulation of research methods used to study information systems from the 30-year publication history of the…

      $276.99

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      Cover image for Formulating Research Methods for Information Systems: Volume 2
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      Formulating Research Methods for Information Systems: Volume 2

      This edited two-volume collection presents the most interesting and compelling articles pertaining to the formulation of research methods used to study information systems from the 30 year publication history of…

      $276.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Global Information Technology Outsourcing: In Search of Business Advantage
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      Global Information Technology Outsourcing: In Search of Business Advantage

      Mary C. Lacity,Leslie P. Willcocks,Leslie Willcocks (Templeton College, University of Oxford)

      Provides an understanding of what information technology outsourcing is all about. This book is useful for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship.

      $263.99

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      Cover image for Nine Keys to World-Class Business Process Outsourcing
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      Nine Keys to World-Class Business Process Outsourcing

      Professor Mary Lacity,Professor Leslie Willcocks (Author)

      Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a…

      $95.99

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