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      Cover image for Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
      Hardback
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      Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

      Thomas A. Stewart,Patricia O'Connell

      In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business-it needs…

      $68.99

      Available to order, ships in approx 4 weeksAvailable to order