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    Cover image for Lean Service: A Practical Guide for SME Owners and Managers
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    Lean Service: A Practical Guide for SME Owners and Managers

    Richard Keegan,Eddie O'Kelly

    Lean is about VALUE … the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what…

    $53.99

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