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      Cover image for The Nordstrom Way to Customer Experience Excellence - Creating a Values-Driven Service Culture Third Edition
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      The Nordstrom Way to Customer Experience Excellence - Creating a Values-Driven Service Culture Third Edition

      R Spector,breAnne O. Reeves

      The fully revised and updated edition of the classic book about Nordstrom’s extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values…

      $41.99

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