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    Cover image for The Handbook of Customer Satisfaction and Loyalty Measurement
    Paperback
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    The Handbook of Customer Satisfaction and Loyalty Measurement

    Nigel Hill, Jim Alexander

    The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures…

    $67.99

    Order online and we’ll ship when availablePre-order now

    Cover image for The Handbook of Customer Satisfaction and Loyalty Measurement
    Hardback
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    The Handbook of Customer Satisfaction and Loyalty Measurement

    Nigel Hill,Jim Alexander

    The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures…

    $710.99

    Available to order, ships in approx 4 weeksAvailable to order