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      Cover image for Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
      Hardback
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      Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

      Micah Solomon

      Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

      $56.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
      Hardback
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      Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

      Micah Solomon

      Today's most sought-after "customer service sleuth" and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty

      Customer service done right is one of…

      $41.99

      Order online and we’ll ship when availablePre-order now

      Cover image for High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
      Paperback
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      High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

      Micah Solomon

      In the world of high-tech, how do you reach your plugged-in customers? Learn how to seamlessly incorporate and leverage the latest tech tools to engage customers–and which old-fashioned customer service…

      $41.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
      Paperback
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      Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

      Micah Solomon

      Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

      $39.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
      Paperback
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      The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

      Micah Solomon

      Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs…

      $40.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
      Paperback
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      Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

      Leonardo Inghilleri,Micah Solomon

      Insiders agree: a company’s most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for…

      $45.99

      Available to order, ships in approx 4 weeksAvailable to order