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      Cover image for Designing Service Processes to Unlock Value
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      Designing Service Processes to Unlock Value

      Joy M. Field

      The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role…

      $79.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for Service Process Design For Value Co-Creation
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      Service Process Design For Value Co-Creation

      Joy M. Field

      The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being…

      $27.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Designing Service Processes to Unlock Value
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      Designing Service Processes to Unlock Value

      Joy M. Field

      Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation…

      $30.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Designing Service Processes to Unlock Value
      Paperback
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      Designing Service Processes to Unlock Value

      Joy M. Field

      Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation…

      $41.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Designing Service Processes to Unlock Value, Third Edition
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      Designing Service Processes to Unlock Value, Third Edition

      Joy M Field

      Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process…

      $72.99

      Available to order, ships in approx 2 weeksAvailable to order