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    Cover image for Mindchamps Way, The: How To Turn An Idea Into A Global Movement
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    Mindchamps Way, The: How To Turn An Idea Into A Global Movement

    Joseph A Michelli

    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organization?Find out in The MindChamps Way ...In…

    $93.99

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    All Business Is Personal

    Joseph A Michelli

    From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon's One Medical, revealing the key strategies that make them a revolutionary force in…

    $68.99

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    Cover image for Customer Magic - The Macquarie Way
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    Customer Magic - The Macquarie Way

    Joseph A Michelli

    Customer Magic--The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market…

    $45.99

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    Cover image for Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
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    Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

    Joseph A. Michelli

    From business guru Joseph Michelli-the leadership lessons you need navigate your team and company through the greatest business crisis in modern history, for long-lasting success

    Within days of COVID-19 disrupting…

    $44.99

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    Leading the Starbucks Way (PB)

    Joseph Michelli

    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

    One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed…

    $65.99

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    Cover image for Mindchamps Way, The: How To Turn An Idea Into A Global Movement
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    Mindchamps Way, The: How To Turn An Idea Into A Global Movement

    Joseph A Michelli (-)

    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find out in The MindChamps Way …In…

    $93.99

    Available to order, ships in approx 4 weeksAvailable to order

    Cover image for Customer Magic The Macquarie Way
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    Customer Magic The Macquarie Way

    Joseph A. Michelli

    FROM #1 NEW YORK TIMES BESTSELLING AUTHOR, JOSEPH A. MICHELLI

    Lessons on leveraging world-class customer experience and innovation to grow your business.

    It takes a special kind of magic for…

    $32.99

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    Cover image for The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
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    The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    Joseph Michelli, PhD

    An unprecedented inside look at how Airbnb and its host community create dynamic customer experiences and build brand loyalty in the sharing economy

    Airbnb best embody the entrepreneurial and disruptive…

    $63.99

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    Cover image for The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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    The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    Joseph Michelli, PhD

    Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to…

    $46.99

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    Cover image for The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

    Joseph Michelli, PhD

    Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the…

    $97.99

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    Cover image for Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Joseph Michelli, PhD

    The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence–and explains how business leaders in any industry can get the same…

    $97.99

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    Cover image for Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
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    Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    Joseph Michelli, PhD

    Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This…

    $61.99

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    Cover image for Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
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    Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    Joseph Michelli, PhD

    Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments…

    $100.99

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    Cover image for The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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    The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    Joseph Michelli, PhD

    When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five…

    $45.99

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    When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

    John Yokoyama,Joseph Michelli, PhD

    In this revealing business advice book, the magic of Seattle’s Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned…

    $113.99

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