Search results for ‘John Futterknecht,Marty Seldman’

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      Cover image for Leading in the Global Matrix: Proven Skills and Strategies to Succeed in a Collaborative World
      Hardback
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      Leading in the Global Matrix: Proven Skills and Strategies to Succeed in a Collaborative World

      John Futterknecht,Marty Seldman

      Expert authors offer a real-world perspective of working in a matrix (a modern concept referring to centralized, cross-functional business structures), using examples from actual coaching engagements with real-world business leaders.

      $63.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
      Paperback
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      Customer Tells: Delivering World-Class Customer Service by Reading Your Customers’ Signs and Signals

      Dr Marty Seldman,John Futterknecht,Dr Ben Sorensen

      What do championship poker players and world-class salespeople have in common? The ability to read people. Customers tell us how to deliver the highest levels of service. If we pay…

      $31.99

      Available to order, ships in 7-14 daysAvailable to order