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    Cover image for The Future of Service is 5D
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    The Future of Service is 5D

    Jaquie Scammell

    The Future of Service is 5D: Why Humans Serve Best in the Digital Era, is a book that aspires to redefine our understanding of what service means in an…

    $29.99

    Available to order, ships in 10-14 daysAvailable to order

    Cover image for Service Habits: Small steps to strengthen the relationships with people you service
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    Service Habits: Small steps to strengthen the relationships with people you service

    Jaquie Scammell

    Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation’s service culture? This book…

    $35.99

    Available to order, ships in approx 4 weeksAvailable to order

    Cover image for Service Mindset: 6 mindsets to lead a high-performing service team
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    Service Mindset: 6 mindsets to lead a high-performing service team

    Jaquie Scammell

    If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better…

    $32.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for Service Habits: 2nd Edition: 21 Habits to Transform Your Service Culture
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    Service Habits: 2nd Edition: 21 Habits to Transform Your Service Culture

    Jaquie Scammell

    Australia’s leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.

    $29.99

    Available to order, ships in 5-9 daysAvailable to order