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    Cover image for Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
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    Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

    H. David Sherman,Joe Zhu

    The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at…

    $287.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
    Paperback
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    Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

    H. David Sherman,Joe Zhu

    The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at…

    $276.99

    Available to order, ships in 7-14 daysAvailable to order