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      Cover image for Collaborative Business Design: The Fundamentals: Improving and innovating the design of IT-driven business services
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      Collaborative Business Design: The Fundamentals: Improving and innovating the design of IT-driven business services

      Brian Johnson,Leon-Paul de Rouw

      Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.

      $42.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for The Universal Service Desk (USD): Implementing, controlling and improving service delivery
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      The Universal Service Desk (USD): Implementing, controlling and improving service delivery

      Brian Johnson,Leon-Paul de Rouw

      The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement…

      $127.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Collaborative Business Design: Improving and innovating the design of IT-driven business services
      Paperback
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      Collaborative Business Design: Improving and innovating the design of IT-driven business services

      Brian Johnson,Leon-Paul de Rouw

      The book comprehensively explains how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support…

      $114.99

      Available to order, ships in 7-14 daysAvailable to order