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      Cover image for Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
      Paperback
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      Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

      Brad Cleveland

      Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.

      $130.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
      Hardback
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      Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

      Brad Cleveland

      Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.

      $301.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for Call Center Management: Leitfaden Fur Aufbau, Organisation Und Fuhrung Von Teleservicecentern
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      Call Center Management: Leitfaden Fur Aufbau, Organisation Und Fuhrung Von Teleservicecentern

      Brad Cleveland,Julia Mayben,Gunter Greff

      Sie mussen verruckt sein, ein Call Center zu leiten, ohne dieses Buch gelesen zu haben … George Walther

      $199.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Cleveland Guardians ABC
      Board book
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      Cleveland Guardians ABC

      Brad M Epstein

      $33.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for Cleveland Browns 101
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      Cleveland Browns 101

      Brad M Epstein

      Cleveland Browns 101 is required reading for every Browns fan! Enjoy all the traditions of your favorite team, learn the basics about playing football and share the excitement of the…

      $33.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for The Birth of Downtown Cleveland: A Vision Interrupted
      Hardback
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      The Birth of Downtown Cleveland: A Vision Interrupted

      Dave Ford,Brad Schwartz

      The 1903 Group Plan for Cleveland’s downtown laid out a vision of Neoclassical splendor, an open civic area filled with grand fountains, graceful sculptures and formal gardens. Like most projects…

      $72.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for The Birth of Downtown Cleveland: A Vision Interrupted
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      The Birth of Downtown Cleveland: A Vision Interrupted

      Dave Ford,Brad Schwartz

      The 1903 Group Plan for Cleveland’s downtown laid out a vision of Neoclassical splendor, an open civic area filled with grand fountains, graceful sculptures and formal gardens. Like most projects…

      $54.99

      Available to order, ships in approx 4 weeksAvailable to order