Nowadays, in construction industry aspect, many businesses began to consider facility management, they believe that any properties ought need have effective facility management system in order to help their organizations any facilities can keep long time using life.

The question concerns that whether facility management can bring what real benefits to any organizations, even it can influence consumers have positive consuption emotions, when they enter the shop, can they own effective facility management protection? Can facility management bring social and economic advantages?

Facility or facilities management (FM) is a profession dedicated to supporting people. It ensures the functionality, comfort, safety, sustainability and efficiency of the built environment - the buildings we live and work in and their surrounding infrastructure.Personalised Services: Understanding the unique needs of each user group within a facility allows managers to tailor services accordingly. Personalisation enhances user satisfaction and can lead to higher engagement and cooperation from facility users.

In my this book, I sall apply psychological method to explain whether how FM bring employees comfortable working enviironment and customers shopping convenient feeling.