NHS Scotland appears to be in crisis. Today the British media is full of headlines such as "89-year-old great-grandmother waits 5 hours for an ambulance." These are a talking point for a day or two and then another headline of a similar ilk takes over. This book examines the traumatic experiences of the elderly people whose stories make up these headlines. The authors have carried out research into the effects of long waiting times for ambulances and the problems that NHS Scotland is facing through chronic staff shortages. The waits and the limitations to patient care have long term implications for the patients, the relatives and the staff. Throughout the book we discuss iatrogenic disease/harm that is occurring daily for patients, visitors and staff.

The book concentrates on the new Glasgow hospital, The Queen Elizabeth University Hospital, which opened its doors in 2015. This is one of the largest hospitals in Europe and replaces 5 older Glasgow hospitals and has been beset by major problems since its opening. By interviewing relatives and staff, the authors have examined their experiences both during and following a traumatic event. Themes found throughout the book include poor communication, trauma, low staff morale, suicide and the problems caused by the size and design of the hospital.

The authors have also analysed statistics from NHS Scotland and Scottish Ambulance Service regarding waiting times and the use of agency staff. The overarching goal of this book was to give a voice to those behind the statistics.