MTM-13 Tourism Operations Topics Covered Block 1 - All Units Unit 1 - Understanding Tourism Operations (Inter-Sectoral Linkages) Unit 2 - Respecting Resident Concerns in Tourism Operations And Development Unit 3 - Quality Management And Customer Care Unit 4 - Managing Tour Operations - I (In-house Operations - Inbound and Use of Technology) Unit 5 - Managing Tour Operations - II (Field Operations - Inbound and Outbound) Unit 6 - Managing Tour Operations - III (Managing Distribution) Unit 7 - Managing a Tour: Escort Unit 8 - Managing Travel Agency Operations - I (Managing Internal Operations, Technology) Unit 9 - Managing Travel Agency Operations - II (Dealing with Principal Suppliers) Unit 10 - Managing Travel Agency Operations - III (Publicity and Promotions) Unit 11 - Managing Hospitality Operations: Organised Sector Unit 12 - Managing Front Office Operations Unit 13 - Managing House Keeping Operations Unit 14 - Managing Food and Beverage Operations Unit 15 - Managing Hospitality Operations: Unorganised Sector Question Papers Solved-0, Unsolved-4 June (2020), (2022) February (2021) December (2021)