Accommodation units are part of the basic facilities of the tourist infrastructure, as they allow visitors to stay in the area visited. This work aims to locate all individual and collective accommodation units in the study region. The studied area is made up in the form of a Geographical Axis that includes the counties of Bistri?a-Nasaud-Mure?-Suceava-Maramure? and Cluj because these counties belong to the most important areas for tourism in Romania. The concepts of accommodation units analysed are reviewed. The classification characteristics of the qualities offered by the accommodation units are also investigated. At the level of the main cities comprising the geographical axis, the five-star hotels in the location are analysed. SketchUp software and the Cohom.com program are used to create a model for the design of accommodation units. It is a central element in creating a complete guide to hotel architecture and design. Knowing how satisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques. Thus, a rating system based on tourist reviews is created. The modular evaluation system is called STAR Etiquette.