Dear readers or users of this module, It's a real pleasure for FORED to put into your hands this conflict management manual, which contains the necessary tools for understanding conflict, managing conflict and managing information.We are aware that there are a thousand and one documents and modules on conflict management in the world. You may know or have several. However, this manual is based on over 20 years' experience in the field of conflict management. Since 1996, we've lived through the most difficult contexts of war, violence and atrocities of all kinds, division and hatred. We have worked in communities that have been severely affected by conflict and trauma, sometimes living in inhuman conditions. What makes this manual special is the fact that it emerges from the general context of theories to adapt to the basic context