Verhaltenssteuerung durch Anreize im Dienstleistungscontrolling

Peter Stebel

Verhaltenssteuerung durch Anreize im Dienstleistungscontrolling
Format
Paperback
Publisher
Deutscher Universitatsverlag
Country
Germany
Published
23 August 2007
Pages
185
ISBN
9783835008793

Verhaltenssteuerung durch Anreize im Dienstleistungscontrolling

Peter Stebel

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Basierend auf der Prinzipal-Agenten-Theorie analysiert Peter Stebel Anreizprobleme aus Sicht des Dienstleistungsunternehmers beim Mitarbeiter und beim Kunden. Er leitet Empfehlungen zur Verhaltenssteuerung bei Dienstleistungen ab und uberpruft diese anhand einer empirischen Studie.

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