Kosten/Nutzen-Management Fur Informations- Und Dokumentationsstellen: Instrumente Zur Planung, Steuerung Und Kontrolle Der Informationsversorgung in Kreditinstituten
Thomas Walter
Kosten/Nutzen-Management Fur Informations- Und Dokumentationsstellen: Instrumente Zur Planung, Steuerung Und Kontrolle Der Informationsversorgung in Kreditinstituten
Thomas Walter
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Das Kosten/Nutzen-Management ist ein offenes System von Instrumenten zur Planung, Steuerung und Kontrolle der Effizienz und Effektivitat von Informations- und Dokumentationsstellen, die - ganz im Sinne einer Total Quality Management-Philosophie - die Kundenbedurfnisse in den Mittelpunkt stellen und gleichzeitig ein hohes Mass an operativer und strategischer Kostenkontrolle garantieren.
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