e-Government and Employment Services: A Case Study in Effectiveness

Maria Grazia Fugini,Piercarlo Maggiolini,Ramon Salvador Valles

e-Government and Employment Services: A Case Study in Effectiveness
Format
Paperback
Publisher
Springer International Publishing AG
Country
Switzerland
Published
14 January 2015
Pages
95
ISBN
9783319020297

e-Government and Employment Services: A Case Study in Effectiveness

Maria Grazia Fugini,Piercarlo Maggiolini,Ramon Salvador Valles

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This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d'Ocupacio de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

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